Terms & Condition

These Terms and Conditions govern the services provided by FundResolution and set out the responsibilities of both FundResolution and its clients. By engaging our services, You acknowledge and agree to these Terms.

Definitions

The terms “Organization,” “We,” “Us,” and “Our” refer to FundResolution. The terms “Client,” “You,” and “Your” refer to the individual engaging our services.

“Claim” refers to a claim, complaint, dispute, or request pursued or assisted by Us in connection with Your reported financial loss. “Contract” refers to the agreement between FundResolution and You under these Terms. “Financial Institution” includes banks, payment providers, brokers, cryptocurrency exchanges, card providers, financial service providers, and other organizations relevant to Your case.

What We Agree to Do

FundResolution will assess the information and circumstances of Your case and, where appropriate, provide assistance with Your Claim. Our services may include reviewing documents and transaction information, communicating with relevant financial institutions or other parties where authorized, requesting additional information or documentation, and keeping You informed of significant developments or responses.

We will use reasonable efforts to provide the agreed services and explain potential next steps based on the information available and the individual circumstances of Your case.

Your Responsibilities as a Client

You agree to provide accurate, complete, and truthful information and supply any documents, transaction records, correspondence, or supporting evidence reasonably requested by Us.

You must promptly inform FundResolution of any communication, refund, settlement, compensation, or other significant development relating to Your Claim. You must also notify Us if Your contact details or other information relevant to Your case changes.

Providing false, incomplete, or intentionally misleading information may affect Our ability to provide services and may result in termination of the Contract.

Authority to Act on Your Behalf

Where necessary and expressly authorized by You, FundResolution may communicate with banks, payment providers, cryptocurrency exchanges, financial institutions, or other relevant parties on Your behalf in connection with Your Claim.

Any authority granted to Us will be limited to the agreed scope of services and applicable law. You may request that such authorization be changed or withdrawn, subject to any existing contractual obligations.

Contract Cancellation and Termination

FundResolution reserves the right to suspend or terminate the Contract where reasonably necessary, including where You provide materially false or misleading information, fail to provide information required to handle Your case, breach these Terms, or where legal, regulatory, compliance, or other circumstances prevent Us from continuing to provide the services. Where appropriate, We will provide reasonable notice of termination.

Our Results and No Guarantee of Recovery

FundResolution will use reasonable efforts to provide the services agreed with You. However, We cannot guarantee that Your Claim will be successful or that any funds, cryptocurrency, investments, or other assets will be recovered.

Every case is different, and outcomes may depend on factors outside Our control, including the available evidence, time elapsed, payment method, actions of third parties, and decisions made by banks, payment providers, cryptocurrency exchanges, brokers, financial institutions, regulators, or authorities.

Any previous results, examples, testimonials, or case studies should not be considered a guarantee of the same or similar outcome in another case.

How We Use Your Data

FundResolution may collect, process, and share information reasonably necessary to assess Your case and provide Our services. This may include sharing relevant information with banks, payment providers, financial institutions, professional advisers, dispute-resolution services, authorities, or other appropriate service providers. Further information about how We collect, use, store, protect, and disclose personal information is provided in the Privacy Policy available on fundresolution.com.

Our Responsibility and Liability

FundResolution is responsible for its own actions in providing the agreed services. However, we do not control the actions, decisions, response times, or policies of banks, brokers, cryptocurrency exchanges, payment providers, financial institutions, regulators, authorities, or other third parties.

These third parties may independently delay or reject transactions, restrict or suspend accounts, request additional verification, or close accounts. To the extent permitted by applicable law, FundResolution is not responsible for losses resulting solely from such independent third-party actions or decisions.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Governing Law and Conflicts

These Terms and Your relationship with FundResolution will be governed by applicable laws of the United States, subject to any mandatory federal, state, consumer protection, or other laws that may apply.

If any provision of these Terms is determined by a court or competent authority to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.

These Terms, together with any applicable service agreement and Privacy Policy, constitute the agreement between You and FundResolution regarding the services provided.